Customer Service

Custom Orders

All Tamzin Lillywhite items are available in sizes small, medium and large. However most items can be adjusted. All items are listed with the item’s measurement and a description of the extent to which they can be adjusted. With leather goods it is very important that the item fits well. If you are at all unsure please contact us with your details and specific measurements at and we will endeavour to get back to you as soon as possible. Please note, an adjusted item carries an additional 10% charge on top of the original price and is non-returnable.

If you wish to have a piece individually made then please contact us and a member of our team can discuss this with you further.

Shipping information 

Your order will be dispatched using Royal Mail or a suitable courier service. All items are shipped using a first class recorded service. At the time of dispatch you will be provided with a tracking number which you can use to follow the progress of your delivery.

All orders will be followed up with a confirmation email stating the products ordered and relevant sizes. The email will also include the dispatch date and estimated delivery date for your parcel.

Standard orders are despatched within 3-7 working days however if specific measurements have been requested please allow 5-14 working days before dispatch.

We cannot be held responsible for any delays caused by the custom clearing process. Faulty items are refundable however any damage or loss occurred once in the client’s possession are non-refundable. All orders made will need to be signed for upon delivery.


If you would like to place an order at you will need to register and provide your personal information by signing up. All the information that is provided is confidential and will not be passed onto any third parties. All payments are processed via Paypal which is a safe and secure payment process.

Return policy

It is very important to us at Tamzin Lillywhite that you are completely satisfied with your order.

If for any reason you are unsatisfied with your order please contact us with the reason for your return. Pre-made items may also be exchanged for another size if needed. Returned or exchanged items must be returned to Tamzin Lillywhite within 7 working days of delivery. Items that have been tailored to a clients specific measurements are not eligible for refund.

All return costs cannot be covered by Tamzin Lillywhite and all items once delivered will be the customers responsibility. If a refund is requested, items will need to be returned within 7 working days from delivery. Also, a tracking number must be emailed to We will then contact you with an e-mail confirming the item has been returned and the refund is being processed.

Returned items must be returned in the original condition you received it with all packaging and labels.

Before purchasing please ensure you have ordered the correct size. If you are unsure of any sizes or have any queries about the order please contact us.

All items are strictly checked before shipping to ensure a quality product however if you encounter any problems with your item please contact us.