Custom Oders

All Tamzin Lillywhite’s items are sized small medium and large and most items can be adjusted. All items are listed with a description of what the items measure and what they can be adjusted to. It is very important that leather goods fit well and if you require a specific measurement please contact us with all your details at sales@tamzinlillywhite.co.uk and we will get back to you. For this service an additional 10% is added to the item amount and the item is then exempt from our returns policy.

If you wish to have something specific made please just contact us and we can discus further. 

Shipping info

Your order will be dispatched using Royal Mail or a courier service. All items will be shipped as a first class recorded parcel. At the time of dispatch, you will be provided with a tracking number.

All orders will be followed up by confirmation e-mail, stating the products ordered and size. It will also state the day your item will be dispatched and the estimated delivery date.

We will send out all orders within 3-7 working days, if specific measurements have been requested please allow 5-10 working days before dispatch. 

We cannot be held responsible for any delays caused by the custom clearing process. All orders made will need to be signed for upon delivery and once signed for the goods are your responsibility.

Registration

If you would like to place an order at www.tamzinlillywhite.co.uk you will need to register and provide your personal information by signing up, all the information that is provided is confidential and will not be passed onto any other parties. All payments are processed by Paypal, so all payment details are protected. 

Return policy

It is very important to us at Tamzin Lillywhite that you are completely satisfied with your order.

If for any reason you are unsatisfied with your order please contact us with the reason for your return. If you do wish for a refund or to exchange an item for a different size please ensure that the item is returned with in 7 working days of delivery. If items have been made to the specific size of the customer the item will not be eligible for a refund.

All return costs cannot be covered by Tamzin Lillywhite and all items once delivered will be the customers responsibility. If a refund is requested, items will need to be returned within the  7 working days from delivery and a tracking number e-mailed to sales@tamzinlillywhite.co.uk. We will then contact you with an e-mail confirming the item has been returned and the refund is being processed.

Returned items must be returned in the original condition you received it, with all the packaging and labels.

Before purchasing please ensure you have ordered the correct size, if you are unsure of any sizes or have any queries about the order please contact us. 

All items are strictly checked before shipping to ensure a quality product, however if you encounter any problems with your item please contact us.